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RXN Communications offers RXN POP Email Services to RXN customers. The following are answers to Frequently Asked Questions (FAQ) about email services. Please direct any additional questions you may have to support@rxn.com .
RXN Email FAQ - Q uestion and A nswer Table of Contents:
| Q | 1. What is Email? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| A | "Electronic Mail (email): A system whereby a computer user can exchange messages with other computer users (or groups of users) via a communications network. Electronic mail is one of the most popular uses of the Internet." | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| Q | 2. How can I learn more about Email? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| A |
Much can be learned about Email by simply using it. For those interested
in detailed information about the format of Email messages, and how to
access them, there are a number of online documents available:
Additional information can be found on web pages dedicated to NTP servies:
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| Q | 3. What are Electronic Mailing Lists? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| A |
Rob Kabacoff PhD
describes Electronic Mailing Lists as follows:
The Internet provides thousands of discussion groups via e-mail by allowing users to place themselves on electronic mailing lists.Several online catalogs of electronic mailing lists are availble:
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| Q | 4. What is SPAM? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| A |
Quoting from the
Fight Spam on the Internet
website:
Spam is flooding the Internet with many copies of the same message, in an attempt to force the message on people who would not otherwise choose to receive it. Most spam is commercial advertising, often for dubious products, get-rich-quick schemes, or quasi-legal services. Spam costs the sender very little to send -- most of the costs are paid for by the recipient or the carriers rather than by the sender.The following web sites provide additional information about SPAM in general...
The following web sites provide additional information about relayed SPAM...
The following are some of the DNSbl filters are available on the net...
$Id: 4,v 1.10 2004/03/20 19:52:51 rjd Exp $ |
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| Q | 5. How do I configure Pine to access my email? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| A |
Contact support@rxn.com for instructions.
$Id: 5,v 1.2 2004/03/28 05:23:56 rjd Exp $ |
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| Q | 6. How do I configure Netscape Navigator Gold 3.0 to access my Email? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| A |
Here are notes on setting up Netscape Navigator Gold 3.0 for email access
under UNIX. We will use, in this outline, an example user named John
Smith with a mail account name of smith@rxn.com and a dialup PPP account
name of Psmith. You will need to substitute your own account names.
Netscape Navigator Gold 3.0 is a suite of internet utilities from Netscape Communications Company including a browser, an email client, and a news client. In Netscape, select [Options] and then [Mail and News Preferences...]. Select the [Identity] tab. Enter Your name (John Smith) and your Email Address (smith@rxn.com). The Your Organization (RXN) and Signature File fields are optional. Select the [Servers] tab. Under Outgoing Mail, enter the SMTP Server (chemica.rxn.com). Under Incoming Mail, select POP3, enter the Server (chemica.rxn.com), and your User Name (smith). For After Delivery, select Remove from server. You may also select here the frequency with which Netscape will check for new mail while it is online. Point the Mail Directory to the location on your system where you would like messages stored. Under News, enter the News (NNTP) Server (news.rxn.com) and point the News Directory to the location on your system where you would like messages stored. You can further configure how you work with your mail by making selections under the [Appearance], [Compose], and [Organization] tabs. When you have completed the entries, select [OK] in the Preferences box to save your configuration. Select [Window], then [Netscape Mail], to access your email client.Please contact support@rxn.com if you need further assistance. $Id: 6,v 1.2 2004/03/28 05:26:01 rjd Exp $ |
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| Q | 7. How do I configure Netscape Communicator 4.5 to access my Email? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| A |
Here are notes on setting up Netscape Communicator 4.5 for email access
under MS Windows 95 or 98. We will use, in this outline, an example user
named John Smith with a mail account name of smith@rxn.com and a dialup
PPP account name of Psmith. You will need to substitute your own account
names.
Netscape Communicator 4.5 is a suite of internet utilities from Netscape Communications Company including the Navigator browser and the Messenger email client. In Netscape Communicator 4.5, select [Edit], then [Preferences...], and then expand the [Mail & Newsgroups] tab. Select the [Identity] tab. Enter Your name (John Smith), your Email address (smith@rxn.com), and your Reply-to address (smith@rxn.com). The remaining fields are optional. Screen shot. Select the [Mail Servers] tab. Under Incoming Mail Servers, Add or Edit in the Server Name (chemica.rxn.com), Server Type (POP3 Server), and User Name (smith). Screen shot. Under Outgoing Mail Server enter Outgoing mail (SMTP) server (chemica.rxn.com) and Outgoing mail server user name (smith). Screen shot. When you have completed the entries, select [OK] in the Preferences box to save your configuration. Select [Communicator], then [Messenger], to access your email client.Please contact support@rxn.com if you need further assistance. $Id: 7,v 1.2 2004/03/28 05:27:36 rjd Exp $ |
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| Q | 8. How do I configure MS Outlook to access my Email? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| A |
Here are notes on setting up MS Outlook for email access under MS Windows
95 or 98. We will use, in this outline, an example user named John Smith
with a mail account name of smith@rxn.com and a dialup PPP account name of
Psmith. You will need to substitute your own account names.
MS Outlook is a commercial email client from MicroSoft. In MS IE, select [View], then [Internet Options...], then select the [Programs] tab. Next to the Mail label, select MS Outlook. Save your changes. Note, if you are interested in accessing usenet newsgroups, you may wish to consider MS Outlook Express. Then configure Outlook with your user name and address as follows... Double-click on the MS Outlook icon. Select the [Tools] pull-down menu. Select [Services...]. Select the [Services] tab. Verify that the Internet Mail information service appears in the profile window. If not, use the [Add...] button to load this service. Once the Internet Mail service appears in the profile window, highlight it, and select the [Properties] button. Select the [General] tab in the Internet Mail window that appears. For Full Name, enter your name as you would like it to appear in your message From field. For example: John Smith For E-mail Address, enter the email address assigned to you by RXN Communications. For example: smith@rxn.com For Internet Mail Server, enter: rxn.com For Account Name, specify the POP account name provided to you by RXN Communications. For example: smith For Password, specify the password provided to you by RXN Communications. Remember that your account name and password are case sensitive. Select [Apply], and then [OK] to exit the Internet Mail window. Select [Apply], and then [OK] to exit the Services window. You may wish to review the other configuration choices in the [Tools] pull-down menu under the [Options...] selection. Choose them to suit your needs. Select [Ok]. Select [File], then [Exit].Now, the next time you open MS Outlook, it will dial the RXN Communications Internet Server and check for any new messages. |
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| Q | 9. How do I configure MS Outlook Express to access my Email? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| A |
Here are notes on setting up MS Outlook Express for email access under MS
Windows 98. One of the nice features about MS Outlook Express is the
ability to setup multiple email accounts.
We will use, in this outline, an example user named John Smith with an RXN mail account name of smith@rxn.com and a dialup PPP account name of Psmith. You will need to substitute your own account names. MS Outlook Express is the mail interface distributed with IE 4.0. In MS IE, select [View], then [Internet Options...], then select the [Programs] tab. Next to the Mail and News labels, select Outlook Express. Save your changes. Then configure Outlook Express with your user name and address as follows... Double-click on the MS Outlook Express icon. Select the [Tools] pull-down menu. Select [Accounts...]. Select the [Mail] tab. Select the [Add>] button. Note that multiple email accounts can be configured here. Select [Mail...]. This will load the MS Internet Connection Wizard which will prompt you for configuration information. Note that the Internet Connection Wizard is an adaptive configuration utility that will change its prompts depending on the configuration of the system it is running on. The following prompt sequence is the most common. If a screen appears that is not mentioned in these instructions, select [Next>]. If you do not have a screen mentioned in these instructions, skip down to the next sentence. For Display Name: enter your name as you would like it to appear in your message From field. For example: John Smith Select [Next>]. For E-mail Address: enter the email address assigned to you by RXN Communications. For example: smith@rxn.com Select [Next>]. Specify that your incoming mail server is a POP3 server. For incoming mail (POP3) server specify: rxn.com For outgoing mail (SMTP) server specify: rxn.com Select [Next>]. For your internet mail login, specify the POP account name provided to you by RXN Communications. For example: smith Specify the password provided to you by RXN Communications. Remember that your account name and password are case sensitive. Select [Next>]. For your Internet Account Friendly Name, specify: RXN Communications Select [Next>]. Depending upon the MS Outlook Express version, you may need to highlight the Account and select Properties to access the following settings. For Connection Type, specify that you will: Connect using my phone line. NOTE: If you are picking up RXN email over another data link, select the Connections tab of the properties window, check the Always connect to this account using box, and then select the other data link from the pull-down menu. Select [Next>]. For your Dialup Connection, specify that you will use an existing connection, and select the RXN Communications connection that you have previously configured. Select [Next>]. Select [Finish]. The RXN Communications mail account you have just configured should now appear under the Mail tab of the Internet Accounts window. Highlight the RXN Communications account and select the [Set as Default] button. Select [Close]. Select the [Tools] pull-down menu. Select [Options...]. Select the [General] tab. Check the box that indicates that you would like to make Outlook Express your default email program. You may wish to review the other configuration choices in the Options window, selecting them to suit your needs. Select [Ok]. Select [File], then [Exit].Now, the next time you open MS Outlook Express, it will dial the RXN Communications Internet Server and check for any new messages. $Id: 9,v 1.2 2001/09/14 03:18:22 rjd Exp $ |
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| Q | 10. How can I access my AOL email while dialed into RXN? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| A | AOLMail(sm) on the Web lets you send and receive your AOL e-mail from any computer with a Web browser. You will need your AOL screen name and password to access this service. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| Q | 11. Why do AOL customers have a hard time viewing my email attachments? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| A |
Folks using certain
AOL
email clients have trouble viewing uuencoded email attachments. They can
generally, however, view attachments that are (1) MIME encoded (instead of
uuencoded) and (2) attached one file per message.
If you are using one of the MS Windows 95/98 email clients, like MS Outlook, you can configure your system to send MIME encoded messages as follows: Click [Start], then [Settings], then [Control Panel]. Then open [Mail and FAX]. Under the [Services] tab, select [Internet Mail], and then [Properties]. Under the [General] tab, select the [Message Format] button and confirm that the "Use MIME when sending messages" box is checked.Also, remember to attach only one file per message. |
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| Q | 12. How can I access my email through a web interface? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| A |
User email is typically accessed via POP3 on dialup lines. Some users may
be interested in accessing their email while away from home or office.
Perceived advantages of a secure web interface for such remote email
access include no need to reconfigure the remote system and no relay
blocking when sending.
Tools for secure web email interfaces include:
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| Q | 13. How can I automate processing of my email with Procmail? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| A |
Procmail is a unix mail processing utility that can automatically filter,
sort, process, and reply to email messages. The following documents
describe how to work with Procmail:
Additional information can be found on the Procmail web site:
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| Q | 14. How do I configure Eudora for Mac to access my Email? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| A |
If you have at least MacOS 8.6, you should be able to download a recent
version of Eudora directly from their
web site.
If you have at least MacOS 7.0, download the Eudora 3.1.3 client and the Eudora 3.1 manual, and then step through the following instructions...
$Id: 14,v 1.2 2003/02/14 06:42:32 rjd Exp $ |
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| Q | 15. How do I configure sendmail for UNIX to process my mail? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| A |
Sendmail is a leading mail transport agent (MTA).
$Id: 15,v 1.6 2003/03/20 04:13:14 rjd Exp $ |
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| Q | 16. How do I configure Pegasus Mail for DOS to access my mail? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| A |
From the Pegasus Mail web site: "Pegasus Mail is a free, standards-based
electronic mail client suitable for use by single or multiple users on
single computers or on local area networks. A proven product, it has
served millions of users since it was released in 1990. It is extremely
feature-rich and powerful, yet remains small and fast." For more
information, please see the following links:
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| Q | 17. How do I configure Pegasus Mail for Windows to access my mail? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| A |
From the Pegasus Mail web site: "Pegasus Mail is a free, standards-based
electronic mail client suitable for use by single or multiple users on
single computers or on local area networks. A proven product, it has
served millions of users since it was released in 1990. It is extremely
feature-rich and powerful, yet remains small and fast." For more
information, please see the following links:
$Id: 17,v 1.2 2003/08/14 06:12:07 rjd Exp $ |
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| Q | 18. Why do I get a bounce message for an email I never sent? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| A |
The folks at SFF Net offer a pretty good
list of possibilities in their
SFF Net FAQ, quoted
here:
1. A spammer may have used your email address for his spam, and you got the bounce. Mail servers are getting smarter about insisting that email come from real domains. This helps eliminate the getsome@sexypictures.now type of return address that's never intended to be used except to satisfy the requirement that mail has to come from someone. In the past, mail servers just checked for a return address, so spammers could (and did) put whatever they wanted there. Now that servers are checking for valid return addresses, spammers aren't using their own -- they're using yours. This lets them send all the spam they want while you get the complaints and bounces. Friendly little buggers, aren't they? There is absolutly nothing you can do about this. Until all servers start requiring authentication (and even then, unless other servers only accept mail that's been authenticated) the problem will continue. Fortunately, this minor form of identify theft doesn't damage your reputation. The headers clearly indicate that the email didn't originate with you. Some individuals may read the headers and think the mail came from you (or just reply with a nasty note without bothering to look at the headers), but organizations like SpamCop and all mail administrators won't be fooled. 2. Someone to whom you've sent mail in the past, or who has your email address in her address book for any other reason, may have a virus/worm/trojan (like Klez) that sends out mail with forged headers drawn randomly from the address book. 3. Some spammers send fake bounce messages to trick you into opening the email. 4. Some virus/worm/trojans send fake bounce messages, too. You click on the attachment to see what message bounced, and viola! you are now infected. 5. You may have a worm that's sending mail from your computer without your knowledge or consent. You typically pick up these programs by running an executable attachment, or by browsing to an unsafe site with all the active-content doodads enabled. You should 5a. Turn off all scripting support (VBScript, JavaScript, JScript, Java, etc.) 5b. Get a virus checker like F-Prot or Norton Anti-Virus or McAfee. 5c. Update your virus checker definitions regularly 5d. Get and run Ad-Aware 6. Make sure you don't have SMTP-After-POP3 enabled for your mailbox unless you absolutely need it. SMTP-After-POP3 is a workaround for older email clients that don't support SMTP authentication. When SMTP-After-POP3 is enabled, the mail server will grant your email address "presumptive authentication" if you've just checked your POP3 box. This lets the older clients send mail while keeping your account mostly secure. "Mostly" is the keyword. Some email servers out there are run by spammers directly (as opposed to just being hijacked). These nasty servers wait for incoming email and, upon receipt, immediately try to spam the sender. So when you fire off an angry letter to someone who spammed you, or reply to a GreatMortgateRates@4u.com address, you can end up getting spammed within seconds. Worse, the spammer may send email to others under your name. This is the real danger, because if your account is hijacked this way, the spam really does come from you, even though it was injected without your consent. You should only enable SMTP-After-POP3 if you absolutely need it. $Id: 18,v 1.1 2005/05/22 21:40:46 rjd Exp $ |
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DISCLAIMER: This FAQ is provided as is without any expressed or implied warranties. While every effort has been taken to ensure the accuracy of the information contained in this FAQ, the maintainer assumes no responsibility for errors or omissions, or for damages resulting from the use, or misuse, of the information contained herein.